PRIVACY & COOKIE POLICY

Your privacy is important to us.

Privacy & Cookie Policy

Your privacy is important to us.

PRIVACY POLICY

Hotel 55 Ltd trading as Hotel 55 – reviews your personal data to ensure they meet the new GDPR (The General Data Protection Regulation) requirements that come into force on 25th May 2018.

HOW GDPR PROTECTS YOU:

· Your personal data is better protected

· You have more control and easier access to the personal information we hold about you, if you wish to check, change it or have it removed

· You can choose how you wish to be contacted, for example by email or phone

· You can change your mind and you can update your choices at anytime

The new law states that we can use your personal data only if we have one or more of these reasons:

· When you consent to it, or

· To fulfil a contract we have with you, or

· When it is our legal duty, or

· When it is in our legitimate interest (A legitimate interest is when we have a business or commercial reason to use your information. If we rely on our legitimate interest, we will tell you what that is).

THE INFORMATION WE COLLECT:

We collect information to provide better services to you such has having your registration card already filled in for you on arrival. This includes information that you give us via our website, through our social media channels, when you contact us via phone or email. When you make a reservation or enquiry via a Third Party Travel Agent or Online booking Website through which we sell our products. The different types of information we may collect is as follows:

· Registration details (name, postal address, email address, location, mobile or other telephone number)

· Date of Birth and Gender

· Business information (your company name, address, VAT number and Reg number

· Customer service info that may include comments you made either on line when booking or speaking to one of our reservations co-ordinators)

· Any other information you provide when making a reservations

· Any information you give to third party on line booking websites or travel agents

In addition the following Data will be collected when you fill in our spa treatment applications, membership applications or guest forms:

· Your full name

· The name of your partner or spouse;

· Your date of birth;

· Your contact information such as email addresses and telephone/mobile numbers;

· Your geographic information such as home address and post code (where applicable);

· Your special dietary requirements;

· Your credit or debit card details where you make a payment;

· Your medical history;

· Your physical health history;

· Your car registration for car parking arrangements

HOW WE USE THE INFORMATION THAT WE COLLECT FROM YOU:

We may use the information described above for the purposes for which you provided at the time to us as well as the following:

· To provide our products and services to you

· To create a profile in our hotel system to manage your booking

· To verify your identity

· To communicate with you and answer any queries that you may have

· To deliver or allow you to participate in our services

· To keep track of your preferences and habits when you visit us

· To conduct statistical analysis to improve our Website

· To analysis your interactions with our website

MARKETING

We would like to send you information about Hotel 55 and our sister properties from time to time with information on products, offers and services, which we believe may be of interest to you. 

We also use Google Adwords from time to time remarketing our services ton third party websites including google to previous visitors of our website. It could mean that we advertise to previous visitors who have not completed a task on our site, for example using our contact form and not checking out when they have started shopping with us.

You can set your own preferences for how Google advertise to you using the Google Ad Preference page and if you want to you can opt out if interested -based advertising entirely by cookie settings.

WHAT IS A COOKIE

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again the cookie allows the site to recognise your browser. Cookie may store preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However some websites may not function properly without cookies.

THIRD PARTY COOKIES:

Google analytics: Google analytics is a reporting tool for Websites which allows us to review anonymous information about how our website is used and how visitors use our site and get to it. Google analytics do not collect personal data about our visitors.

ASSIGNMENT

We may, from time to time, expand or reduce our business or may transfer or assign the benefit of this Privacy Policy to our parent company or associated companies this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by you will, where the original remit for the Data remains the same and it is relevant, be transferred to the new owner or newly controlling party. Subject to the new owner or controlling party strictly obeying this Privacy Policy, for the permitted use the Data for the purposes for which it was supplied by you.

Please note that this clause does not apply to any transfer of the Data outside the EEA as governed by the Data Protection Act, where it will not be transferred unless that country or territory ensures an adequate level of protection for the rights and freedoms of Data in relation to the processing of personal data.

ACCESSING AND AMENDING YOUR DATA

You have a right to access a copy of the Data which we hold about you. If you would like to do this, please email us at info@hotel55-london.com and the subject matter in the email, as per the terms of GDPR, we will provide the Data within thirty (30) days of receipt of your written request. This is a free of charge service.

You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You are able to make amendments, or withdraw your consent for use, by telling our reception staff when you check in or by contacting us via email at info@hotel55-london.com.

If you withdraw your consent to any or all use of your personal Data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal Data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal Data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.

RETENTION OF INFORMATION

Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.

LINKS TO OTHER WEBSITES

This Privacy Policy applies solely to Data collected by us. Our Website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our Website to read their privacy policy applicable. Any access to such other websites or pages is entirely at your own risk. We are not responsible for the privacy policies, content or security of any third party websites linked to our Website

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy is regularly reviewed. Following any changes, the new version of the policy will be uploaded to our Website and the old version removed. Please check back frequently to see any updates. This was updated last in January 2019.

HAVE A QUESTION?

Any questions on this Privacy Policy please email info@hotel55-london.com and the subject matter Privacy Policy in the email header.

WebDirect Cookie Notice
Effective Date: April 2018

This Cookie Notice applies to https://hotel55-london.com owned and operated by Hotel 55 and describes how we use personal data collected through Cookies and other techniques including pixels (‘Cookies’) on our website https://hotel55-london.com (‘Site’).

Data Collection
When entering the Site or viewing our targeted advertisements, we automatically collect data using Cookies.

The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; internet service provider; timestamp; the referring URL; and location data depending on the device you use.

More information on Cookies: Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We place Cookies on your computer if you visit our website. If you are concerned about having Cookies on your device, you can set your browser to refuse all Cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your device. However, if you choose to block or delete Cookies, certain features of the websites you visit may not operate correctly.

More information on pixel tags: Pixels (also known as ‘web beacons’ or ‘clear gifs’) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, such as a newsletter. We may use pixels to place or recognise a Cookie on your device if you use our services.

Third-party Cookies: We allow certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place such Cookies, please contact us using the contact details set out below.

Processing Purposes
We use your information, including personal data, collected through Cookies for the following purposes:

A. Provide usage of our Site: We use information that we collect through Cookies to allow you to use the Site. It is our legitimate business interest to use Cookies for this purpose.
B. Perform analytics as to the use of our services: We use information that we collect through Cookies to analyse how our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of your use of the Site, and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for these purposes.
C. Providing targeted advertisements: We use information that we collect through Cookies to pursue our legitimate interests by providing targeted advertising. Where necessary, we will obtain prior consent before Cookies are placed for this purpose. If consent is given, you can withdraw it at all times. Moreover, you can object to our processing of your personal data for advertising purposes at all times.
D. Market research: We use information that we collect through Cookies to pursue our legitimate interests to engage in market research (such as the analysis of market segmentation or trends, preferences and behaviours, research about products or services, or the effectiveness of marketing or advertising) or product development (such as the analysis of the characteristics of a market segment or group of customers or the performance of our Site, in order to improve our Site).
If you wish to opt-out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (for instance in your browser settings), please contact
info@hotel55-london.com

Data Sharing

Sharing with third-parties: We share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.
Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

There is a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent Cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and where absolutely necessary, will a Cookie have a longer lifespan. If you have questions about specific retention periods, please contact us via the contact details included below.

Questions or Complaints
If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us via info@hotel55-london.com.
You may also contact your local data protection authority with questions and complaints.

Changes to the Notice
Just as our business changes constantly, this Cookie Notice will also change from time to time. If you want to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.